In these terms and conditions, “we” “us” and “our” refers to Partyworx Personalised Gifts. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is intended for residents of the United Kingdom only. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that you regularly check and re-read these terms and conditions.

Shopping

You can order products online via www.partyworx.co.uk. When you place an order for a product you are offering to buy it for the price stated and we will send you an email acknowledging your order. We may refuse to accept an order if;

We are not permitted to sell goods that include alcohol to anyone under 18. By ordering any products that contain alcohol from our website you confirm that both you and the recipient of this item(s) are aged 18 years or over. We reserve the right to refuse to sell or deliver products containing alcohol at our discretion.

In any refusal, we will immediately refund your payment for the total amount debited where your credit card has been charged.

Payment

You must pay for your order before prior to production and delivery. You can do so by credit card, debit card or through Paypal. All our prices include VAT.

We use the latest security measures to protect your details when you shop with us. We use 128-bit SSL Software to encrypt your information when you place an order on our secure server.

After you click on the "Checkout Now" button, secure pages are indicated by:

Availability

We try to keep our site as up to date, however we can not guarantee that all our products will always be in stock. If an item is out of stock we will aim to deliver within 28 days. If we cannot dispatch an item to you within the 28 days you can request cancellation and we will cancel the order and refund your money in full.

Order Cancellations

For most items on our website you have the legal right to cancel your order within 7 working days of receiving the goods. If you wish to cancel your order you can notify us by contacting our customer services.

You cannot cancel your order if the goods that you have ordered are perishable goods or if the product is personalised or custom made to your requirements.

Due to the nature of our products, they are immediately sent for production. Please check your order carefully during the order process as we cannot refund or cancel your order for personalised products which have been mis spelt or you have changed your mind.

Delivery

We deliver to destinations within UK and certain parts of Europe. We will deliver the goods ordered by you to the address that you give us during your order process. We endeavour to dispatch goods within the time frame stated our our delivery & production page. We cannot accept liability or costs incurred due to failed or delayed deliveries where goods are sent direct from our manufacturers or for delays in the delivery caused by any third party. Dispatch times shown on the product description pages are indicative only, may vary during peak times or if the item is out of stock.

Orders will be dispatched with your chosen delivery method or for larger parcels a tracked service at our discretion. Goods returned described as undeliverable or not called for, will be subject to a redelivery charge. We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item. If you do not receive your order within 28 days from the ordered date, we do not take liability unless you notify us in writing or by email within 30 days from the order date.

Important Note:

*Our working hours are Monday - Friday 9am - 5.00pm and all our dispatch timescales do not include weekends or bank holidays.

Returned Orders

Any package that is returned to us as 'not called for' or for any other reason, we will notify you via your registered email address. If you do not re-arrange delivery with us, within 28 days of the notice, we will dispose of your package and no refund or compensation will be available to you.

Returns

We want all our customers to be happy with their order, and so if you are not completely satisfied with the item you have bought you have 14 days to return it to us. This does not include personalised items.

Please be advised no returns or refunds will be allowed on personalised items that are specially made, or ordered, with your choice of name, fabric, message or other customised aspect that makes the item unique to your requirements and therefore cannot be resold. If the product is defective or where there has been an error made on our part then please contact us.

The cost of the return is your responsibility, except if the item is faulty, damaged or incorrect. We cannot be held responsible for packages lost in transit, we recommend sending the package by Recorded or Special Delivery services. Returns should be sent to us at: First Floor, 231 Clifton Drive South, Lytham St Annes, FY8 1HU.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.

Hyperlinks

This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

Liability

To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.

Disclaimers

We endeavour to ensure all information on our Website is correct, however we do not warrant the accuracy and completeness of this. We may make changes to any information, products, descriptions and prices on our website, at any time without notice. The information and material on our Website may be out of date, and we make no commitment to update. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Indemnity

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

Jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of England and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in England and you agree to submit to the jurisdiction of those Courts. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy

We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner. Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from homepage.

These terms do not affect your statutory rights as a consumer. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Complaints Procedure

We take our relationships with customers very seriously. We aim to reply to emails within one working day and if you have any enquiry or complaints please Contact Our Support Team or call us on 0333 050 1632.

Contacting Us

If you would like help when ordering, information about a product, a request for a product or if you would just like to provide us with feedback on our service, please Contact Us.