Returns, Refunds and Cancellations

Returns - non perishable / non personalised items

Your order can be returned for a refund for the total cost of your order within 30 days of delivery.

Returns - perishable / personalised items

Unfortunately we are unable to receive returns of perishable or personalised items, as per the The Consumer Protection (Distance Selling) Regulations 2000. However, if you do want to return a perishable or personalised item please get in touch as we may be able to offer you a part refund or credit towards another item.

Damaged/not to specification items

If your order is damaged or incorrect a replacement shall be sent at no extra charge so long as PartyWorx are notified within 30 days. Alternatively, you may request a full refund, in which case we may request you to return the item(s) and will refund your return postage cost.


You may cancel an order before it is despatched for a full refund unless it is a personalised item which has already entered into production.

Refund method

If a refund is due to you for any reason, PartyWorx will refund the payment card originally used.


To initiate a return or refund please contact us quoting your Order Number which is included within your order confirmation email.

Orders lost in the post

We'll replace free of charge or refund in full an item which is deemed to be lost in the post. We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item.