Personalised product production times

Please note that we stock all off the shelf items (tableware, balloons etc) which are posted within 24 hours of receipt of your order. However all personalised products carry a production time, which varies depending on the item ordered. Products are dispatched as quickly as possible, but some naturally take longer than others.

Estimated production times:
Despatched within 24 hours: Cards and Chocolate Bars
Despatched within 48 hours: Selected Mugs
Despatched within 1-3 days: Engraved, Printed Items, Embroidered and Candles
Despatched within 3-5 days: Ceramic and Printed Glass

Please allow extra time during peak periods (Christmas, Easter etc)

The below delivery information does not including production times for personalised products.

Delivery services

UK Standard Delivery Europe/Worldwide - £20.00

Approximate shipping times (excluding processing) for different locations are as follows:

UK: 3-5 Business Days
USA & Canada: 10-30  Business Days * at times this can be delayed due to US Customs and can take 60 days 
Europe: 10-12 Business Days
Australia: 12-15 Business Days

Orders from the USA and the rest of the world

Orders are shipped from the UK, therefore packages can sometimes be delayed at customs which is out of our control. US orders seem to be held at customs lately, US buyers please allow up to 60 days for delivery. We cannot be held for responsible for dispatched items that are held at customs.  We are also not liable for any custom charges your may incur.

Taking delivery of goods is entirely your responsibility. If you are unable to take delivery and the goods are returned to us we will arrange redelivery at your expense. In any event, the delivery charges are non-refundable.

Your order will be sent to the address stated at Checkout * please ensure correct at time of ordering, we cannot send to an alternative address.  

My package hasn't arrived

If your order has not arrived within the time period given to you, it is first recommended that you check with your neighbours or in your designated 'safe place' because there have been occasions where Royal Mail staff have not left attempted delivery cards. 

We also recommend contacting your local sorting office to see if it has been left there for collection. 

If you are still unable to track down your package then please do contact us, ideally by including your order reference.

When contacting us it is helpful for you to confirm your delivery address is correct.

We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item.

If 10 working days has passed and your order has not been delivered we would consider it lost in the post, and offer a refund or a replacement which will be sent as soon as possible.